ABOUT US



Our Organization

PT. Prodata Sistem Teknologi (PRODATA) was established in January 2002 by a group of local and foreign, young and energetic Information and Communication Technology (ICT) experts with a combined total of more than 20 years of experiences in building, supporting and maintaining from small up to large scale computer and network systems to fulfill the technical and IT needs of enterprises and service providers in Indonesia and the region.

Focus on Quality

Prodata believes quality is achieved through analysing customers needs, continuous improvement, and performance excellence to ensure the high standards of our products and services offered to our customers.
We are committed to delivering quality Technology Solutions and Professional Outsourcing Services that provide true business value to our customers, enabling them to achieve their desired goals and initiatives.

Integrated Information Technology Solutions

Our key competencies are in Information Technology (IT), Communications Systems, Security, Networking, IT Service Management and provision of a wide range of computer hardware and software to provide a complete, simple, innovative and affordable business solutions.
We aim to provide an integrated suite of quality products and services to meet the varied requirements of our customers, our professional services including :

  • Systems Analysis, Design, Development, Installation and Implementation
  • Systems Integration
  • Software and Hardware Technical Support
  • Consultancy Services
  • Out-Sourcing Services
  • Training Services
  • Hardware Supply
  • Project Management

SUPPORT SERVICES


Prodata provides professional consultancy to offer expert advice to help our client to plan, design, install, integrate and maintain their network. Prodata's best-in-class professionals fully understand your business and technical needs and stay at the forefront of technology to provide objective and cost effective business solution. We apply the best people, form the best teams and achieve focused, measurable results for our client.
We offer the installation and integration services in the following areas :

  • Networking Infrastructure
  • Multiple Protocol/Platform Environment
  • Sophisticated Network Management
  • Intranet / Internet Connectivity and Network Security
  • Computer Systems (servers/workstations) and Peripherals
  • Network Structured Cabling System

MAINTENANCE SERVICES


Network Maintenance Services we provide include maintenance of networking infrastructure with varying sizes from Local Area Network, Campus Area Network, Metropolitan Area Network to Wide Area Network involving equipment such as routers, switches, hubs, remote access servers and network management tools.

System Maintenance Services including but not limited for admin systems, applications systems, helpdesk systems, IT security systems and storage systems. Maintenance Services Contract comes in many flavors depend on service levels are suitable for the customer needs.

Prodata has always been committed to delivering best support & services including the following points :


FREE

update, upgrade, patches products

FREE

email support 24x7 at support@prodata.co.id

FREE

online access documentation & knowledge base

FREE

Onsite Technical Support Engineers

FREE

Phone support office hours at +6221 2902 2350

FREE

Phone Support 24x7 at +628 1775 1158

FREE

Remote Technical session or Webex

FREE

Technical Consultation & Recommendation

FREE

Preventive Maintenance quarterly

FREE

certificates training

RESPONSE TIME

is 2-hours after received complaint

ABOVE OFFERED SERVICES

are valid during maintenance period

OUR AWARDS