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Custom Services Available

Custom Services Available Prodata provides Custom IT Service Management (ITSM) which provides ITSM Policies & Standards, ITSM Procedures along with ITSM implementation Road map & workflows. Includes its assessment & design that enable customers to manage the IT business in a proper way based on the business criticality and business priority.

IT Operation (ITOM) Managed Services

Prodata provides Network, Server & Applications Monitoring along with IT Service Management with dedicated person to support the business goal.

Each of the services includes in 4 categories :

IT Custom Made Profesional Services

Custom made Prodata Profesional Services valid for a certain period & includes the required applications and all the human resources needed in order to achieve given target. You will be surprise that manage desktop, asset, data center includes networks, servers & applications, service desk management includes their SLA will never been so easier. The most important things is you don’t have to purchase the products and provide its resources.

IT Outsourcing

Tired of keeping your IT staff trained and up to date on the latest technologies is a challenge for many business enterprises. In this case, outsourcing services will be the answered . Prodata provides our expert technical team at your site, in term of on agreement with the customer qualification & special request. By using Our Outsourcing services it will automatically increase efficiency & reducing cost of maintaining professional employee. After all, Outsourcing can be seen as another strategy for faster customers business expansion.

Managed Services for Application

Offers maintenance services and support for many IT applications owned by the Customer or belongs to other 3rd parties.

Manage Service Network Operation Center

Offers services for monitoring & event management, Problem management, Asset management to achieve given Service Level Agreement target. We use proper solution from Manage Engine as our tools.

Manage Security Tasks

Offers security tasks services includes monitor Event log, intrusion detection monitoring, file / folder access monitoring, and other given security tasks.

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