Desktop Central MSP

DC gartner

Remote Monitoring and Management (RMM) software for Managed Service Providers

Desktop Central MSP is an award-winning remote monitoring and management (RMM) software that helps managed service providers to efficiently manage their clients' desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

Features

Desktop Management Features
  • Patch Management
    Automate deployment of patches to both Microsoft and Non-Microsoft applications of your clients remotely and define system health policies.
  • Software Deployment
    Enables scheduled deployment of software to multiple client computers. Supports installing MSI, EXE, ISS, Script based applications.
  • Asset Management
    Manage and control each of your clients' IT assets remotely and get notified on specific events like a new software/hardware found, prohibited software detected, etc.
  • Remote Control
    Take control of your clients' desktops remotely to troubleshoot or perform any specific changes, notify users before taking control, log connection reasons, switch between multiple monitors, transfer files, etc.
  • Power Management
    Go green with effective power management by applying power schemes, shutting down inactive computers and get system uptime report.
  • USB Device Management
    Restrict and control the usage of USB Devices in the network both at the user-level and at the computer-level.
  • Configurations
    Over 25 pre-defined configurations to standardize your clients' desktop, application, system, and security settings.
  • Reports
    Along with over 130 out-of-the-box reports, you can also fully customize and create a new report according to your requirements.
  • Mobile App
    Manage your client's environment right from your smartphone. Download our android app now.
  • User Administration
    Define roles with selective privilege and delegate users to these roles for effective management.
  • Help Desk Integration
    Integrate with Service Desk Plus to close tickets at lightning speed and meet your SLA's faster than ever.
  • Prohibit applications
    Uninstall existing prohibited software from the network or completely block them from executing at the first place.

FAQ's Desktop Central MSP

1Which market segment does Desktop Central MSP target?
The target market for Desktop Central MSP are the Managed Service Providers (MSP's) who would offer Desktop Management services for their customers. It can be used by MSPs of any size viz. Small, Medium or Large MSPs. You can manage up to 10000 computers with a single installation.
2How it differs from Desktop Central?
While Desktop Central MSP is meant for managing Desktops and Servers of multiple customers with a single installation, Desktop Central is for managing computers of a single customer.
3What are the system requirements for Desktop Central MSP?
Hardware Requirements for Desktop Central MSP Server
No. of Computers Managed Processor RAM Hard Disk Space
Upto 250 Computers
Single processor Intel P4 ~1.5 GHz
1 GB
2 GB*
251 to 500 Computers Single processor (Intel P4 or Xeon 2.0 Ghz (Dual Core), 800+ Mhz FSB, 4 MB cache) 2 GB 2 GB*
501 to 1000 Computers Single processor (Intel Xeon ~2.4 Ghz Dual Core, 800+ Mhz FSB, 4MB cache) 4 GB 3 GB*
1001 to 3000 Computers Dual processor (Intel Xeon ~2.0 Ghz Dual Core, 1000 Mhz FSB,4 MB cache) 4 GB 5 GB*
3001 to 5000 Computers Dual Processor (Intel Xeon processors Quad-Core at 2 ~ 3 GHz, 1000+ MHz FSB, 4 MB Cache) 6+ GB @ 667 Mhz. ECC 20 GB (HDD speed @ 7200 ~ 10,000 rpm)
5001 to 10000 Computers Quad Processor (Intel Xeon processors Quad-Core at 2 ~ 3 GHz, 1000+ MHz FSB, 4 MB Cache) 8+ GB @ 667 Mhz. ECC 50 GB (HDD speed @ 7200 ~ 10,000 rpm)
* May dynamically grow according to frequency of scanning

When managing computers above 1000, it is advisable to install Desktop Central MSP on a Windows 2003 Server Enterprise Edition

For more details, refer to System Requirements page.
4What operating systems does it support?
Desktop Central MSP supports the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2003
  • Windows Server 2003R2
  • Windows Server 2008
  • Windows Server 2008R2
  • Windows Server 2012R2
  • Mac 10.6
  • Mac 10.7
  • Mac 10.8
  • Mac 10.9
  • Mac 10.10
  • Mac 10.11
  • Ubuntu 10.04 & later versions
  • Red Hat Enterprise Linux 6 & later versions
  • CentOS 6 & later versions
  • Fedora 19 & later versions
  • Mandriva 2010 & later versions
  • Debian 7 & later versions
  • Linux Mint 13 & later versions
  • OpenSuSE 11 & later versions
  • SuSE Enterprise Linux 11 & later versions
5What are the ports used by Desktop Central MSP?
Here is a list of ports that is used by the Desktop Central MSP Application. You will need to open the following ports for a hassle-free communication between the Agent, Desktop Central MSP Server and the Distribution Server.

Ports to be opened on the Desktop Central MSP Server machine to enable Desktop Central Agent/Distribution Server communication with Desktop Central Server machine:

  • 8040: Used to connect to the Web console
  • 8041: Used for communication between the agent and the distribution server (secure mode)
  • 8047: Used to share remote computers (secure mode)
  • 8048: Used to share remote computers
  • 8053: Used to transfer files(secure mode)
  • 8054: Used to transfer files
  • 8057: Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another
  • 8052: Used for Chat and System manager
  • 135: Used for remote administration and sharing of files and printer
  • 145: Used for sharing of files and printers
  • 8082: Used to enable Html 5 Viewer in Remote control
  • 8081: Used to enable Html 5 Viewer in Remote control (Https mode)
  • 8058: Used to connect PgSQL database
Ports to be opened on the Distribution Server machine to enable Desktop Central Agents to communicate with the Distribution Server:
  • 8044
  • 8045 (Secure mode)
Ports to be opened on Desktop Central MSP server for managing mobile devices using Desktop Central MSP :
  • 8383: Used for secured communication between the agent and the Desktop Central server
  • 2195: Should be open for the Desktop Central server to reach the APNs.
Port to be opened on the WiFi from which the mobile device connects to the internet (iOS devices) :
  • 5223: Used by APNs to reach the managed mobile device.
Ports to be opened on Desktop Central server for managing mobile devices using Desktop Central :
  • 5228: Used by GCM to reach the managed mobile device.
  • 5229: Used by GCM to reach the managed mobile device.
  • 5230: Used by GCM to reach the managed mobile device.
6Will I get free technical support during evaluation?
Yes, you can get a free technical support during evaluation. You can contact our support team at support@prodata.co.id
7 Will there be data migration between Beta and GA release versions?
No, data migration between Beta and GA versions will not be supported.
8Will the Desktop Central Agent, captured during OS Imaging recognize computer name changes?
In case your client is building an OS image from a PC that has Desktop Central Agent installed on it, then the OS Image will get captured along with an image of the agent. Also if you change the computer name, the Desktop Central agent will automatically recognize the change and update the server.
9Which exe should I download, a 32 bit or 64 bit version?
You can choose to download 32-bit or 64-bit version based on your OS architecture.

Desktop Central MSP Architecture

Desktop Central MSP is available in 2 Editions

 

Customer Success Story

  • Customer Prodata
    I see OpManager as a valuable tool to provide complete network system and application monitoring at an affordable price. I found it very user-friendly, easy to deploy, and overall a comprehensive network monitoring and management tool.
    IT General Manager
    PT. Indopoly Swakarsa Industry Tbk.
  • Prodata sistem teknologi
    After deploying ADSelfService Plus, the support calls dropped by 30 percent and now our help desk team have time to focus on other important tasks. Our employees are happy because they have a solution to help them deal with password troubles on their own!
  • Prodata sistem teknologi
    ADManager Plus has good reporting features, connects to all parts of AD, and other information systems easily. Its ability to allow the other members of the IT team to perform any AD management or reporting operation, securely and easily, from the console is yet another advantage of the product.
  • ManageEngine Desktop Central is a product that combines many facets of IT management into a single product that unbelievably simple to use.  Desktop Central not only saves time and effort but also lower costs by placing many tools in one place, which results in an easier IT life and automates IT inventory management.
    Andri Lesmana Wanasurya, S.T., M.T. (CIO)
    Atma Jaya Catholic University of Indonesia, Jakarta