Password Manager Pro MSP Edition

Passwords on spreadsheets put customers at risk


Managed Service Providers (MSP), in particular those managing the IT and network infrastructure of their customers, are swamped by the ever-increasing number of privileged passwords. Without appropriate management tools, this can lead to a haphazard style of password management where the administrative passwords - which grant unlimited access privileges on the IT assets - are stored in plain text in volatile sources like post-its, spreadsheets, printouts and text documents; insecurely shared among technicians without relevant protection, leaving the client organizations open to security attacks.
Earning and sustaining the trust of customers is essential for all businesses, more so for MSPs. Lack of proper password management could destroy the very foundation of trust.

Using the MSP Edition of Password Manager Pro, MSPs can

  • Securely Store Client Passwords
    Securely manage the privileged passwords of their customers IT assets from a single console, yet achieve complete segregation.
  • Selectively Share Among MSP Admins & Clients
    Selectively share passwords between MSP administrators and their respective customers
  • Launch Direct Connection
    Launch Direct Connection to remote IT resources, websites and applications without the pain of manually entering login credentials
  • Automatically Reset Passwords
    Automatically Reset the passwords of servers, databases, network devices and other resources.
  • Control Access to Client Network
    Ensure that users only get access to the passwords they own or ones that are shared with them
  • Achieve Concurrent Controls
    Have the flexibility to entrust the control of the password vault to the MSP administrator, the end user or both, as desired
  • Gain Visibility on Password Access
    Get a complete picture on 'who' has access to 'what' passwords through intuitive reports.
  • Video Record & Audit
    Video Record & Audit all privileged access, get complete record of all actions
  • Instantly Provision, Deprovision
    Provision, deprovision passwords to users and user groups in bulk. Instantly remove access when a user quits.
  • Demonstrate Security, Win Trust
    Demonstrate to their customers that the critical data are being securely handled and win the trust of clients

Password Manager Pro MSP Edition

Password Manager Pro comes with five user roles - Administrator, Password Administrator, Privileged Administrator, Password Auditor and Password User. The term 'administrator' denotes Administrators, Password Administrators and Privileged Administrators. So, licensing restricts the number of administrators as a whole, which includes Administrators, Password Administrators and Privileged Administrators. There is no restriction on the number of Password Users and Password Auditors. To get more details on the five user roles, refer this section of our help documentation.
  • MSP Standard Edition - If your requirement is to have a secure, password repository to store your passwords and selectively share them among enterprise users, Standard Edition would be ideal.
  • MSP Premium Edition - Apart from storing and sharing your passwords, if you wish to have enterprise-class password management features such as remote password synchronization, password alerts and notifications, application-to-application password management, reports, high-availability and others, Premium edition would be the best choice.
  • MSP Enterprise Edition - If you require more enterprise-class features like auto discovery of privileged accounts, life cycle management of SSH keys and SSL certificates, integration with ticketing systems and SIEM solutions, jump server configuration, application-to-application password management, out-of-the-box compliance reports, SQL server / cluster as backend database, Enterprise edition would be ideal.
  • Key Manager Plus add-on - If you require life cycle management functions for SSH keys and SSL certificates in your environment, the Key Manager Plus add-on will perfectly meet your needs. Key Manager Plus is ManageEngine’s key and certificate management solution. Features offered with this add-on in Password Manager Pro include automated SSH/SSL discovery, SSH key pair lifecycle management, CSR process management, certificate deployment and tracking, SSL vulnerability scanning, and certificate expiration alerts. The add-on licensing is based on the number of SSH keys and SSL certificates you want to manage.

Password Management Features Matrix

MSP Standard Edition - MSP Premium Edition - MSP Enterprise Edition

Customer Success Story

  • ManageEngine Desktop Central is a product that combines many facets of IT management into a single product that unbelievably simple to use.  Desktop Central not only saves time and effort but also lower costs by placing many tools in one place, which results in an easier IT life and automates IT inventory management.
    Andri Lesmana Wanasurya, S.T., M.T. (CIO)
    Atma Jaya Catholic University of Indonesia, Jakarta