SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Why SupportCenter Plus?
- Multi-Channel Support
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
- Request Tracking & Automation
Automates the process of creating, organizing, tracking requests into a seamless process.
- Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.
- Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
- Knowledge Base
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
- Self-service Portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
- Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
- Time Tracking & Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
- Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
- Mobile access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
- Multi-language support
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
- Add-ons & integrations
SupportCenter Plus works with
Windows XP, Windows Vista, Windows 7+, Linux
Internet Explorer 9+, Firefox, Chrome.
SupportCenter Plus is available in 3 Editions
|Request Tracking||Help Desk Management||Help Desk Management|
|Knowledge Base||Customer Portal||Customer Portal|
|SLA Management||Contract Management||Contract Management|
|Help Desk Reports||Product Catalog||Product Catalog|
|Account & Contact||Active Directory||Active Directory|
|Tasks & Events||Dashboards||Dashboards|
|3 business units||10 business units|
Customer Success Story
After deploying ADSelfService Plus, the support calls dropped by 30 percent and now our help desk team have time to focus on other important tasks. Our employees are happy because they have a solution to help them deal with password troubles on their own!
ADManager Plus has good reporting features, connects to all parts of AD, and other information systems easily. Its ability to allow the other members of the IT team to perform any AD management or reporting operation, securely and easily, from the console is yet another advantage of the product.
ManageEngine Desktop Central is a product that combines many facets of IT management into a single product that unbelievably simple to use. Desktop Central not only saves time and effort but also lower costs by placing many tools in one place, which results in an easier IT life and automates IT inventory management.