SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Why SupportCenter Plus?

  • Multi-Channel Support
    Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
  • Request Tracking & Automation
    Automates the process of creating, organizing, tracking requests into a seamless process.
  • Business Units
    Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account & Contact Management
    Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
  • Knowledge Base
    Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
  • Self-service Portal
    Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Contracts & SLA Management
    Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Time Tracking & Billing
    Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, Dashboards & KPIs
    Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

More benefits

  • Mobile access
    Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
  • Multi-language support
    Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
  • Add-ons & integrations
  • Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

SupportCenter Plus works with

  • Platforms:
    Windows XP, Windows Vista, Windows 7+, Linux
  • Browsers:
    Internet Explorer 9+, Firefox, Chrome.
  • Servers:
  • Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware.
  • Database:
  • PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, 2012, MySQL 4.0.

SupportCenter Plus is available in 3 Editions

Standard Professional Enterprise
Request Tracking Help Desk Management Help Desk Management
Knowledge Base Customer Portal Customer Portal
SLA Management Contract Management Contract Management
Help Desk Reports Product Catalog Product Catalog
Account & Contact Active Directory Active Directory
Management Integration Integration
Tasks & Events Dashboards Dashboards
Survey Survey
API
3 business units 10 business units

Customer Success Story

  • ManageEngine Desktop Central is a product that combines many facets of IT management into a single product that unbelievably simple to use.  Desktop Central not only saves time and effort but also lower costs by placing many tools in one place, which results in an easier IT life and automates IT inventory management.
    Andri Lesmana Wanasurya, S.T., M.T. (CIO)
    Atma Jaya Catholic University of Indonesia, Jakarta