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The changing role of ITSM in 2019

Highlights


Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.
With practical use cases, this webinar will give you a deeper understanding of DX, its potential impact on businesses, the roles technology and automation play in accelerating DX, and, most importantly, how ITSM teams can ace DX with the right knowledge, skills, and execution.

Key takeaways:


  • Key elements of digital transformation and how they impact IT and business
  • The 5 point guide on how ITSM teams can ace digital transformation
  • How to make a start, key success factors and pitfalls to avoid

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